Repair and Calibration Services

Giga-tronics Incorporated maintains a network of sales engineers and a staff of trained factory support personnel to help you determine the most reliable and economical service for your Giga-tronics instrument.

We will provide you with technical support, quotations and assist you in placing orders to ensure your loyalty and Customer Satisfaction with Giga tronics.

Giga-tronics is committed to providing timely and reliable service. In the case of Giga-tronics instruments that have reached end-of-service support due to component obsolescence, please contact us to evaluate and provide a solution for your application requirements.

Standard Services
We provide a range of repair, upgrade, and calibration services to assure the continued accuracy, reliability, and conformance to original factory specifications of your Giga-tronics instrument. Services include:

Repair

• All repairs are certified and traceable to NIST, and include calibration to published factory specifications
• ISO-9001:2000 compliance
• Repair record retention
• 90-day repair warranty
• Factory-authorized hardware, firmware, and software upgrades, as applicable

Calibration

• All calibrations are processed in full accordance with ANSI-Z-540-1 1994, ISO 10012, and MIL-STD-45662
• Calibrations performed against same specifications used in original manufacturing of the instrument
• All test equipment is traceable to NIST
• ISO-9001:2000 compliance
• Adjustment as necessary
• Certificate of Calibration with list of standards is supplied
• Calibration sticker with next calibration due date is supplied
• Calibration seal is affixed to the instrument
• Calibration test data report 1
• Calibration record retention

Packaging

Instruments shipped back to customer in original factory packaging

1 Test data report is an additional charge and includes "as received" and "as left" data.

How to Obtain Service
All service orders require a Return Material Authorization (RMA) number and are subject to final acceptance by Giga-tronics. The RMA number allows you to track your instrument and check status more easily. To obtain your RMA number, contact our Customer Service Representatives as follows:

For U.S. Customers

Manufacturing and Correspondence address	How to reach us
Giga-tronics Incorporated 4650 Norris Canyon Road San Ramon, CA 94583-1320 USA	USA 1- 925 328-4650 or
	USA 1- 800 444-2878 toll free
	Outside USA call your local distributor
	Fax: 1- 925 328-4702
	e-mail: repairs@gigatronics.com

The following information will be requested from you:

• Method of payment: Giga-tronics accepts MasterCard, Visa, or a valid purchase order number as a method of payment.
• Shipping Address
• Billing Address
• Model and Serial Number of the instrument
• Type of service required
• If repair is required, as much detail of the problem as possible

Please note that an instrument sent to Giga-tronics without an RMA number will be returned to the customer.

Shipping: Please ensure that your unit is packed securely (preferably in the Giga-tronics original shipping package) and marked with the RMA number.

Ordering Information
Repair and calibration pricing is based upon flat fees. Where flat fee is not available, a quotation will be provided. The customer is responsible for covering all freight costs, and all import and export charges that may be incurred during shipment to and from the factory. For repairs covered under warranty, Giga-tronics Inc. will pay freight charges only for returning items to the customer.

Commonly Requested Data:

Federal Tax I.D. No. 94-2656341

DB CEC No. 02-178-2669

Cage No. 58900

SIC No. 3665

DODAAC EZ5750

ACN L7000099

ISO Registrar Certificate No.BSI, FM 34226

Payment Information:

For a mailed Invoice payment, please remit payment to our lockbox:

Giga-tronics Incorporated
Department CH 17315
Palatine, IL 60055-7315

For invoice payment by wire transfer, the paying financial institution or the payor is to route all domestic wire transfers via FEDWIRE to the following ABA number:

To:	SIL VLY BK SJ
Routing and Transit Number:	1211 40399
For the Credit of:	Giga-tronics Incorporated
Credit Account Number:	3300 425681
By Order of (name of sender):	_____________________

For settlement instructions or other questions contact the International Department of Silicon Valley Bank at (408) 654-7774.