Giga-tronics Instrument Division Warranty

Giga-tronics warrants that all Products manufactured by Giga-tronics conform to published specifications and are free from defects in materials and workmanship for the specified period. This period starts at the date of shipment and only applies if the instrument is used under normal operation and within the service conditions.

Extended warranty (Service and Calibration) can only be purchased at time of ordering or within 30 days after the ship date. Service for extended warranties will be performed at Giga-tronics Incorporated. Prices do not include freight, insurance, handling, taxes, duties or any other charges related to shipment. Sensors - if Giga-tronics determines that the element has been over-powered, either by excessive RF, DC voltage, or by misuse, extended warranty does not apply. Giga-tronics shall have no responsibility hereunder for any defect or damage caused by improper storage, improper installation, unauthorized modification, misuse, neglect, inadequate maintenance, accident or for any part which has been repaired or altered by anyone other than Giga-tronics or its authorized representative and not in accordance with instructions furnished by Giga-tronics. International Distributors can purchase Extended Warranty Service at 90% net of the list price. Freight Terms: Ex-Works (Factory). Extended Warrany Service and Extended Calibration Options are based on the original ship date of the product. Extended Calibration Option requires that units be calibrated yearly.

Ascor Division Warranty

Most of Giga-tronics - Ascor Divsion's standard VXI products carry a 3 year warranty unless mentioned below in the 1 year warranty category:

The following carry a 1 year warranty:

Microsource Division Warranty

Warranty-New Product

Giga-tronics MicroSource Division warrants for a period of twelve (12) months, from the date of shipment, all items furnished hereunder will be free from defects in material and workmanship, will conform to specifications, drawings and/or other descriptions expressly made a part of this order, provided seller is supplied with notification that the goods have been properly shipped, stored and maintained. Should any failure of the goods appear within one-year following the initial date of shipment, upon return of such goods prepaid, Seller will inspect and test returned goods to determine the causes of failure. If warranty repair is applicable, at MicroSource Division's discretion, the unit will be repaired, replaced and returned freight pre-paid (FOB Destination), or the purchase price will be refunded. If no failure is detected, the goods will be returned and a minimum evaluation charge may be assessed.

Warranty-Out-of-Warranty Repairs

a. Giga-tronics MicroSource Division warrants for a period of ninety (90) days, from the date of shipment, that all repair efforts performed hereunder will be free from defects in material and workmanship, will conform to specifications, drawings and/or other descriptions expressly made a part of this order, provided seller is supplied with notification that the goods have been properly shipped, stored and maintained. Should any failure of the repair efforts appear within 90 days following the initial date of shipment upon return of such goods prepaid, and accompanied by detailed failure reports, Seller will inspect and test returned goods to determine the causes of failure. Provided Seller can verify the documented failure, if warranty repair is applicable, the unit will be repaired or replaced and returned freight pre-paid, FOB Destination. If no failure is detected, or seller cannot for any reason verify the documented failure, a minimum evaluation charge, based on the catalog pricing for the unit, will be assessed. Upon payment of the minimum evaluation charge the goods will be returned FOB Origin. In no event will the unit be warranted for failure(s) beyond the scope of the original repair.

b. Buyer shall pay a minimum evaluation charge per unit regardless of buyer's decision to proceed with quoted repairs. The minimum evaluation charge is determined by the type of unit. Seller shall quote a price for repair and, if approved by Buyer, the evaluation charge will be considered as part of the repair cost. If buyer declines to have the goods repaired, the evaluation charge will be billed and the parts returned FOB Origin.